Privacy Policy

9533-1518 Québec inc. (doing business as Pilr Inc.)

Last updated: June 2026

1. Introduction

9533-1518 Québec inc., doing business as Pilr Inc. ("Pilr," "we," "our," "us"), operates the marketing website located at https://pilr.ai (the "Site"). This Privacy Policy explains how we handle personal information collected through this Site.

We are committed to protecting personal information in accordance with Québec's Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy covers only this marketing Site. It does not cover our product, le topo, which is operated on a separate website and is handled separately from this Site. This Site does not offer accounts or logins, does not allow document or file uploads, does not process real-estate data, and does not make automated decisions about you — those are features of the le topo product.

By submitting our contact form, you agree to the practices described in this policy with respect to the information you provide.

2. Personal Information We Collect

a) Information you provide directly

When you submit our contact form, we collect:

• First name (required)
• Last name (optional)
• Email address (required)
• Company or organization (optional)
• The content of the message you send us

The form also includes a hidden anti-spam field that real visitors do not see or complete; it is not personal information and is silently discarded.

We do not request a phone number, we do not create accounts, and there is no document or file upload on this Site.

b) Information collected automatically

When you visit the Site, our hosting and security providers automatically process standard technical data in their server and security logs, such as your IP address, browser/user-agent, and request timestamps, in order to deliver and secure the Site. We use your IP address to limit abusive or repeated submissions to the contact form (rate-limiting).

We do not use analytics, advertising, or behavioral-tracking technologies on this Site.

c) Information from third parties

We do not obtain personal information about you from third parties for this Site.

3. Why We Collect This Information

We collect personal information through this Site only to:

1. Receive and respond to the messages you send us through the contact form, and follow up on your inquiry;
2. Operate, secure, and maintain the Site (including server and security logs);
3. Prevent spam and abuse of the contact form (using Cloudflare Turnstile, a hidden anti-spam field, and rate-limiting); and
4. Comply with our legal and regulatory obligations.

4. Consent

By submitting the contact form, you consent to Pilr processing the information you provide for the purpose of responding to your inquiry. Providing this information is voluntary, but it is necessary in order for us to reply to you.

You may withdraw your consent at any time by contacting our Privacy Officer (see Section 11), subject to applicable legal or contractual obligations.

5. How We Use and Share Information

Pilr does not sell personal information.

We share personal information only with service providers that process it on our behalf and under our instructions, including:

• Resend — delivery of your contact-form message by email to [email protected] (United States);
• Cloudflare — content delivery, security/WAF, server logs, and the Turnstile anti-bot check (United States); and
• Vercel — website hosting (United States).

We may also disclose personal information to our professional advisors, or to government or other authorities, where required or permitted by law.

6. Retention

We keep contact-form submissions only as long as necessary to handle your inquiry and any follow-up, after which they are deleted or anonymized. Standard server and security logs are retained for limited periods according to our infrastructure providers' (Cloudflare, Vercel, Resend) retention practices.

7. Security

We take reasonable measures to protect personal information, including:

• Encryption in transit (HTTPS/TLS);
• Bot and abuse protection on the contact form (Cloudflare Turnstile, a hidden anti-spam field, and rate-limiting);
• Access controls and confidentiality commitments; and
• Reliance on reputable infrastructure providers with their own technical and organizational safeguards.

No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request the correction (rectification) of that information;
• Withdraw your consent; and
• Request the deletion or anonymization of your information where permitted by law.

How to exercise your rights. To exercise any of these rights, contact our Privacy Officer at [email protected] (or at the mailing address in Section 11). We will respond within the timeframe required by law (generally within 30 days under Law 25).

Complaints. If you are not satisfied with how we handle your personal information or your request, you may file a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca. You may also contact the Office of the Privacy Commissioner of Canada under PIPEDA.

9. Cookies and Similar Technologies

This Site uses only strictly necessary functional and security cookies and technologies set by our infrastructure providers Cloudflare and Cloudflare Turnstile — for example, to deliver the Site securely and to protect the contact form against bots and abuse.

We do not use analytics, advertising, or tracking cookies, and we do not load third-party analytics.

10. Transfers Outside Québec

Personal information submitted through this Site is processed and stored outside Québec and Canada — specifically in the United States — by our service providers (Resend, Cloudflare, and Vercel).

Before such transfers, Pilr assesses whether the information will receive adequate protection (a transfer assessment as required under Law 25) and relies on contractual and other safeguards.

11. Person in Charge of the Protection of Personal Information (Privacy Officer)

The person in charge of protecting personal information at Pilr is:

Sherif Abuelwafa
Privacy Officer
Email: [email protected]
Mailing address: Montréal, Québec, Canada

12. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page, and material changes will be posted here. The current version is always available at https://pilr.ai/privacy-policy (and at the French-language equivalent). We encourage you to review it periodically.

13. Contact Us

For any question or request regarding this policy or your personal information:

9533-1518 Québec inc. (doing business as Pilr Inc.)
Montréal, Québec, Canada
Email: [email protected]